WebSphere

This information applies to WebSphere Process Server only Tutorial: Managing human workflows

This tutorial describes how you can use a business space to check the status of your tasks.

Before you begin

This tutorial uses widgets that contain content from WebSphere Process Server. To run the tutorial, WebSphere Process Server must be installed. Some of the steps and information might not apply for your situation. Adapt the tutorial to fit your needs.

About this task

The tutorial is an example of how to use Business Space to check the status of your tasks. Imagine that you work in the claims department of an insurance company. A customer, Mr. Smith, contacts you to find out the status of a claim, which you filed last week.

Procedure
  1. You log on to Business Space and open the space you use to track the status of claims you have filed.
  2. You select the process definition for managing claims from the Process Definitions List widget. The Processes List lists all the processes for managing claims.
  3. You set a filter on the processes list to display all instances for customers called Smith.
  4. This filter returns too many entries, but as you know that you filed the claim last week, you decide to add the filter Date range. In the field Since you specify a date for the Monday of last week.
  5. This reduces the number of processes returned to a manageable size and you can find the process for Mr. Smith's claim. You open the claim in the human workflow diagram to check its status.
  6. You decide you want to view more details about the claim, such as the history, additional notes, and related tasks. To do this, you open the Review Claim task in the Task Information widget, where you can review all the detailed information about the claim.
Results
The claim status is displayed together with detailed information.

task Task topic

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Timestamp icon Last updated: 22 October 2009


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