Default query tables are available for escalations but
if you need to see business data and other properties other than those
available in the default tables, you can also define your own query
tables with properties as appropriate.
Before you begin
The Query Table Builder is available as an Eclipse plug-in
and can be downloaded on the WebSphere® Business
Process Management SupportPacs site. Look for PA71 WebSphere Process Server -
Query Table Builder. To access the link, see the related references
section of this topic.
About this task
The following procedure describes
how to create two new query tables for tasks and escalations that
contain customer data. These query tables should fit in the escalation
support of the Human Task Management widgets.
Procedure
- For the query table definition used in the Tasks
List widget, it is recommended that you add the attribute
TASK.IS_ESCALATED attribute. The Tasks List user
can use this property to filter for escalated tasks.
- Mandatory for the query table definition used in the Escalations
List widget:
- Add the attribute ESCALATION.TKIID to the query table. Otherwise
it is not possible to establish the drill down mechanism between the Tasks
List and Escalations List.
- Add the attribute ESCALATION.STATE to the query table to support
specific filters, for example, Escalate Tasks.
- Enable instance-based authorization to support specific filters,
for example, Manage Escalated Tasks.
- Recommended for the query table definition used in the Escalations
List, add informative task attributes, for example, display
name, description, and so on.
- If all the mandatory conditions are implemented, you can
activate the new escalations query table in the configuration dialog
of the Escalations List.