You can manually start an escalation if you do not want
to wait for it to start automatically.
Before you begin
You must have access to a Business Space page that contains
the widgets:
- Tasks List
- Escalations List
- Task Information
About this task
You can start an escalation in either the
Task
Information,
Tasks List, or the
Escalations
List. The following procedure describes how to start an
escalation in the Escalations List.
Procedure
- In the Escalations List, filter for
all the escalations for the task that you want to escalate. Select
the escalation that you want to start.
- Select Start from the Actions list.
A confirmation dialog is displayed.
- Click OK to confirm that you want
to start the escalation.
Results
The escalation is started immediately, and the
Escalations
List is updated automatically. The status of the started
escalation changes to "Started".