Use the Task Information widget to
display information about a task, such as its priority and status,
or to work on a task.
About this task
In the
Task Information widget, you
can perform the following actions when you work on a task:
Procedure
- Complete a task by entering the information that is required
and clicking Submit. If there are further tasks
to complete the work, click Next.
- You can click Accept available to
accept the next task from the task list. This action is only available
if it has been configured for the widget.
- Save information for a task you are in the process of creating
so that you can work on it later by clicking Save as Draft.
- Create a related task that your task depends on for completion,
for example, to get more information about the task you are working
on, by selecting New from the Actions list.
- Transfer the task to someone else by selecting Transfer from
the Actions list.
- Return a task to the set of available tasks by selecting Return from
the Actions list.
- Cancel a related task, by clicking the Related
Tasks tab, and then the Cancel icon
for the task.
- View a list of escalations for a task by selecting the Details tab.
You can start an escalation by selecting the escalation from the list,
then clicking the escalation icon.
- View history information about a task by selecting the Details tab.
- Add additional information about a task by selecting the Notes tab.