WebSphere

This information applies to WebSphere Process Server only Creating query tables for escalations

Default query tables are available for escalations but if you need to see business data and other properties other than those available in the default tables, you can also define your own query tables with properties as appropriate.

Before you begin

The Query Table Builder is available as an Eclipse plug-in and can be downloaded on the WebSphere® Business Process Management SupportPacs site. Look for PA71 WebSphere Process Server - Query Table Builder. To access the link, see the related references section of this topic.

About this task
The following procedure describes how to create two new query tables for tasks and escalations that contain customer data. These query tables should fit in the escalation support of the Human Task Management widgets.
Procedure
  1. For the query table definition used in the Tasks List widget, it is recommended that you add the attribute TASK.IS_ESCALATED attribute. The Tasks List user can use this property to filter for escalated tasks.
  2. Mandatory for the query table definition used in the Escalations List widget:
    • Add the attribute ESCALATION.TKIID to the query table. Otherwise it is not possible to establish the drill down mechanism between the Tasks List and Escalations List.
    • Add the attribute ESCALATION.STATE to the query table to support specific filters, for example, Escalate Tasks.
    • Enable instance-based authorization to support specific filters, for example, Manage Escalated Tasks.
  3. Recommended for the query table definition used in the Escalations List, add informative task attributes, for example, display name, description, and so on.
  4. If all the mandatory conditions are implemented, you can activate the new escalations query table in the configuration dialog of the Escalations List.

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Timestamp icon Last updated: 22 October 2009


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