WebSphere

This information applies to WebSphere Process Server only Configuring Escalations List

Use the Escalations List configuration to specify which task escalations the user can view and manage.

About this task

To configure this widget, open the widget menu and select Edit Settings. If the edit option is not available to you, you are not authorized to configure the widget. The following configuration options are available:
This information applies to WebSphere Process Server only

This information applies to WebSphere Process Server only Configuring the content of Escalations List

Use the Select escalation list to display option to select which escalation lists and properties the user can view.

Procedure
  1. Open the widget menu and select Edit Settings to see the configuration tabs. On the Content tab, select the Select escalation list to display menu. This menu contains a list of all escalation lists that you can make available to the user of the widget.
  2. You can use this menu to perform the following:
    • Change the lists that the user sees. To do this, click Select escalation lists, then in the window that opens, you can:
      • Select a escalation list to add
      • Clear a selected escalation list
      • Change the default list for this widget
      Initially All is selected as the default escalation list. The default escalation list is used when a drill down is performed, this is when the widget receives a filter event.
    • Configure which properties are displayed in a particular escalation list. To do this, select the list, then select the properties that you want the widget to display, and clear any properties that you do not want displayed. To change the order in which the information is displayed in the widget, select a property, then click one of the arrows to move the property up or down in the list.

      For the List layout only: the first property in the list becomes the title of the entries in the list.

      For the Table layout only: you can group properties. Click the Group by check boxes for the properties that you want to group. To save the group as the default, click Set as default group. To disable grouping, uncheck the grouping properties that are selected for grouping.

Configuring user actions for Escalations List

You can specify which escalations are available to the widget user.

Procedure
  1. Open the widget menu and select Edit Settings to see the configuration tabs.
  2. On the Actions tab, select which of the actions are available for the Escalations List. The following actions are available:
    • Browse all
    • Manage escalated tasks
    • Escalate tasks
  3. Click Set as Default to make your selected action the default action. Default actions are also used during any drill-down filter scenarios.
  4. Click OK to save the configuration changes.

Configuring how Escalations List is displayed

Use the Display option to select whether to display the Escalations List as a table or a list, and to configure whether the widget content is to be refreshed automatically at a specified time interval or manually.

Procedure
  1. Open the widget menu and select Edit Settings to see the configuration tabs.
  2. On the Display tab, select Layout to configure how the Escalations List is displayed. You can select:
    • Table to display the Escalations List as a table, with one escalation per row, and one column for each displayed property. Then choose a navigation style:
      • Paging provides a pagination bar at the bottom of the table.
      • Scrolling provides a vertical scroll-bar for the table. For this option, you can also specify how many items are displayed, the default is 100.
    • Select List to display the escalations in a list. You can select whether the information property labels are displayed. The default is that the labels are not shown, which minimizes the screen space used to display the escalations in the widget. You can also change the number of escalations displayed, which has a default value of 100.
  3. Select Refresh to configure how the contents of the widget are refreshed. Depending on the wiring between the widgets, the contents of one widget might also be refreshed as a result of an action in another widget. You can select:
    • Manually if the widget user should select Refresh from the widget menu to refresh the contents of the widget.
    • Automatically if the widget content should be refreshed automatically. You must specify the refresh interval in minutes, or use the default interval of one minute. If there is a large number of users, avoid using a short automated refresh interval because of the extra load that it causes on the backend-systems.

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Timestamp icon Last updated: 30 July 2010


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