WebSphere

This information applies to WebSphere Process Server only Assessing task escalations

You can display a list of escalated tasks that you own in the Escalations List. You can view information about the escalations and also filter, order, and configure the list. You can also see which tasks are escalated to you and whether tasks that you own are escalated or whether you should escalate them immediately.

Before you begin

You must have access to a Business Space page that contains the widgets:

About this task

You can use the Tasks List, Escalations List, and Task Information widgets to assess the escalation state of tasks you initiated or own, or to assess tasks that are escalated to you as follows:
This information applies to WebSphere Process Server only

This information applies to WebSphere Process Server only Assessing task escalations that you own

Procedure
  1. In the Tasks List, select Work on tasks and use the filter to search for all escalated tasks.
  2. Select the task to open it. Escalations that belong to the task are displayed in the Escalations List. Alternatively you can open a task in the Task Information widget. In the Details section, you can see a list of all escalations for the task. If enabled, the task history shows the escalation events.
This information applies to WebSphere Process Server only

This information applies to WebSphere Process Server only Assessing tasks escalated to you

Procedure
  1. In the Escalations List, select the filter Manage escalated tasks.
  2. Select Open Task to open the selected task. The task opens in Task Information widget. In the Details section, you can see a list of all escalations for the task. If enabled, the task history shows the escalation events.

task Task topic

Terms of use | Feedback


Timestamp icon Last updated: 30 July 2010


http://publib.boulder.ibm.com/infocenter/dmndhelp/v7r0mx/topic/com.ibm.bspace.help.widg.wpsesb.doc/doc/bpc/tbsp_assessingtaskescalations.html
Copyright IBM Corporation 2005, 2010. All Rights Reserved.
This information center is powered by Eclipse technology (http://www.eclipse.org).