Collaboration

Whether it is a Buyer and Seller discussing details of a purchasing agreement, or a Customer Service Representative assisting a customer in placing an order, e-commerce collaboration is necessary to maintain the communication flow between parties. Traditionally, exchange of information has been achieved through phone or fax. WebSphere Commerce supports e-commerce collaboration functionality by offering two Web-based features within the WebSphere Commerce Accelerator: 

WebSphere Commerce also provides two sample stores that demonstrate collaboration functionality. The ToolTech sample store illustrates collaborative workspaces and customer care, and the NewFashion sample store shows the customer care feature.

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