The Monitoring tab displays a list of customers who are currently visiting the Web site under the "All store customer" heading.
Customer status is indicated to the left of the customer name:
The following table describes the information included in the list of customers:
Customer |
Displays the customer's user name if the customer has signed in. If the customer has not signed in, the customer is displayed as a guest with an assigned guest ID. |
InSite |
Displays the amount of time the customer has spent at the Web site. Because the In Site timer resets each time you log on to the Customer Care workspace, it might not accurately reflect the time a customer has spent at the Web site. For example, a customer might spend 5 minutes at the Web site before you log on. The In Site timer does not include the five minutes prior to your logging on. |
Current Page | Displays the title of the Web page the customer is currently viewing. |
In Page |
Displays the amount of time the customer has spent on the current Web page. Because the In Page timer resets each time you log on to the customer care workspace, it might not accurately reflect the time a customer has spent on a Web page. For example, a customer might spend 5 minutes on a Web page before you log on. The In Page timer does not include the five minutes prior to your log on. |
Cart | This number reflects the number of items in the customer's shopping cart. |
Tip: The All store customer list contains all customers at the site, including customers waiting for help and those in active sessions with agents. The customers waiting number contains only those customers who are waiting for help from a customer service representative.
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