Using customer care
Following are the tasks that can be performed using customer care.
Getting started
Making your browser compatible for customer care
Logging on to the customer care workspace
Handling security warnings
Exiting the customer care workspace
Modifications that can be done by the administrator
Viewing customer information
Monitoring customer activity at the Web site
Monitoring customers waiting for help
Viewing the list of customers at the Web site
Viewing a customer profile for customer care
Viewing the shopping cart contents
Initiating a chat with a customer at a Web site
Communicating with customers
Starting a help session
Participating in a help session
Chatting with customers
Viewing a customer's Web page
Sending Web pages
Ending a help session
Managing multiple customer care windows
Managing multiple customer care sessions
Communicating with coworkers
Communicating with coworkers
Setting up your buddy list
Setting up your online status
Adding names to the buddy list
Removing names from the buddy list
Determining who can see you online
Chatting with coworkers
Inviting other coworkers to join a chat
Responding to a coworker's invitation
Collaboration