Allow Customer Service Supervisor to manage the customer care queues for a store
The objective of the process is to allow the Customer Service Supervisor to manage the customer care queues for a store.
-- Customer Service Supervisor can create a new customer care queue for a store
-- Customer Service Representative can update a customer care queue for a store
-- Customer Service Representative can delete a customer care queue for a store
-- Customer Service Representative can assign Customer Service Representatives to a customer care queue for a store
Professional, Business Edition
Task | Description | Role |
---|---|---|
Assign CSR to queues |
Customer service supervisor can assign customer service representatives to a store's customer care queue using the WebSphere Commerce Accelerator. |
Customer Service Supervisor |
Create customer care queues |
The customer service supervisor can create a customer care queue for the store using the WebSphere Commerce Accelerator. |
Customer Service Supervisor |
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