Price Overrides Report

Use this page to select price overrides made by a team of Customer Service Representatives (CSRs), as well as the time period and sort and order criteria, and to select the reporting time period, sorting criteria and sorting order.

Team name
Type the name of the CSR team on which you want to report. If you do not type a team name, all teams will display in the report. The team name field is case sensitive.
Start date
Provide the date to begin the report by doing one of the following:
  • Click the calendar icon to open the calendar, and select the date you want to start reporting. Using the calendar control ensures that the date is specified in the appropriate format.
  • In the Year, Month, and Day fields, type the year (in the format YYYY), month (MM), and day (DD) to begin reporting.
End date
Provide the date to end the report by doing one of the following:
  • Click the calendar icon to open the calendar, and select the date to end reporting. Using the calendar control ensures that the date is specified in the appropriate format.
  • In the Year, Month, and Day fields, type the year (in the format YYYY), month (MM), and day (DD) to end reporting.
  • If you do not provide an end date, the end date defaults to today's date.
Sort
Select one of Team name or Adjustment (Percentage).
Order
Select one of Descending or Ascending.

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