Handle a rejected order or an order that has a payment-authorization denial.
This process is directed at handling an order that has already been rejected by the system or by a semi-automated process such as Buyer approval. An example of order rejection by the system would be one caused by a failure to obtain payment authorization for an order.
The customer-service representative will examine the order and determine whether or not the problem can be fixed. If the problem can be fixed, the customer-service representative will update the order and it will be ready for resubmission. If the order cannot be fixed, the customer-service representative will cancel the order.
Order life cycle
Professional, Business Edition
Task | Description | Role |
---|---|---|
Examine rejected order |
Look at the order in preparation for making a determination about how the order should be handled |
Sales Manager |
Update order |
Update the order as required to remove the condition causing it to be rejected or the payment authorization denied. For example, another form of payment may be provided. |
Sales Manager |
Cancel order |
Update the order state to canceled (X). |
Sales Manager |
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