Prerequisites
- Ensure that the machine on which you are installing WebSphere Commerce Sales Center meets the hardware and operating system prerequisites.
- Ensure that you are logged in as a user with sufficient system privileges to install new software.
Procedure
To install IBM Multichannel Sales Center for WebSphere Commerce silently:
- Insert IBM Multichannel Sales Center for WebSphere Commerce CD into the CD-ROM drive.
- Copy the responsefile.txt from IBM Multichannel Sales Center for WebSphere Commerce CD to a location on the computer.
Tip: If you will be doing multiple silent installations, copy the CD to a shared drive accessible from all of the machines on which you want to install IBM Multichannel Sales Center for WebSphere Commerce
- Update responsefile.txt.
- Start a command prompt session:
- Navigate to the location to which you copied responsefile.txt
- Issue the following command:
CD-ROM_drive:\setupconsole.exe -silent -options responsefile.txt
If you copied the CD to a shared drive location, replace CD-ROM_drive with the shared drive location.
After the installation completes, review IMSC_installdir\log\tsinstall.log to ensure no errors occurred during the installation. If you performed a silent install on multiple machines, this log file should be checked on each machine.
Before you can use IBM Multichannel Sales Center for WebSphere Commerce to accomplish customer service tasks, WebSphere Commerce must be configured correctly including the following:
- A store is published.
- The store published is enabled for advanced orders.
IBM Multichannel Sales Center for WebSphere Commerce can not be used with stores using standard orders.