Standard orders Changing the quantity of products in an order

Note:Advanced orders You can change an advanced order only by using IBM Multichannel Sales Center for WebSphere Commerce. Refer to the Sales Center information for details.

To change the quantity of products in a standard order (for example, a customer might request to buy two books, instead of one):

  1. Open the WebSphere Commerce Accelerator.
  2. Find the order you want to work with.
  3. Open the Change Order notebook by selecting the check box next to the order that you want to work with, and click Change.
  4. When you open the notebook, the Products page is displayed. Type the appropriate quantity in the Quantity field. Ensure that there is sufficient inventory to fulfill the quantity selected. The Inventory Status report can be checked for inventory.
  5. Click Update Total to adjust the total cost of the products ordered. The new total is displayed next to the Total field.
  6. To make other changes to this order, use the links on the left side to switch between each order page. To save the changed quantity and close the notebook, click OK.

Note: Changing the quantity may affect discounts (such as promotions) and may require payment to be authorized again.

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