Process: Work with order line items

Flow

Work with order line items
Legend

Objective

To allow a Customer Service Representative to record which products the customer wishes to purchase and any special processing desired.

Description

Customer service representatives can add, edit, or remove line items.

Features

Customization

You can add, change or suppress how elements display by configuring the properties.

Tasks

Task Description Role Demo (store) Demo (tools)
Work with merchandising Customer Service Representative    
Select product Customer Service Representative    
Alter shipping attributes Customer Service Representative    
View inventory allocation Customer Service Representative    
Override price

A Customer Service Representative responds to a customer's request for a better price on a product.

Customer Service Representative