Process: Place guest order for customer

Flow

Legend

Place guest order for customer

Objective

Place an order on behalf of a customer.

Description

The process allows a Customer Service Representative to take an order from a customer and place it on their behalf. It involves determining what the customer wants to purchase and placing the chosen items from the catalog into a shopping cart. It also involves collecting, if necessary, and entering shipping choices, and shipping addresses, as well as managing availability choices.

Before submitting an order for processing, the customer needs to provide the store with billing address, shipping address, and payment information. This information is stored for a registered customer. If there are any backorders, customers can choose one of the three Available to Promise (ATP) methods to manage it. If there are any predefined discounts, they are automatically applied to the order. Customers can also choose to redeem any available coupons. Such deductions are displayed in the order-summary page for the customer to view.

Features

Edition

Professional, Business Edition

Subprocesses

Tasks

Task Description Role
Add product to shopping cart

A customer adds a selected product into a shopping cart. If a shopping cart already exists, the product will be added into it. Otherwise, a new shopping cart will be created.

Customer Service Representative
Find products for customer

Find products for the customer that will be added to the shopping cart. Products can be found using a fuzzy search by either product name or SKU.

Customer Service Representative

Business artifacts

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