Listing a customer's returns

To view a list of returns for a customer:

  1. Open the WebSphere Commerce Accelerator.
  2. Business to consumer From the Operations menu, click Returns. A list of returns for the store is displayed.
    Business to business List returns by doing one of the following:
    • From the Logistics menu, click Returns. A list of returns for the store is displayed.
    • From the Sales menu:
      1. Click Find Returns. A search dialog opens. Provide at least one of the following order information:
        • In the Return number field, type the return number, which uniquely identifies the return.
        • In the Order number field, type the order number that contains the product to be returned, which uniquely identifies the order.
        • In the Customer logon ID field, type the store logon ID for the customer that has placed the order containing the product for return. If this search dialog was launched by clicking Find Returns from the Return History list for a particular customer, the customer logon ID is pre-filled with the customer's logon ID for the store.
        • From the Contract name drop-down list, select the name of the contract. A contract stipulate the terms and conditions for the customer to shop at the store.
        • In the Return status drop-down list, select the status of the return, such as a pending return or a canceled return.
      2. Click Find. The system performs a search and a list of returns that match the search criteria is displayed.
  3. To work with an individual return, select the check box to the left of the return you want to work with and click one of the buttons on the page.

Feedback