Setting up the Multichannel Sales Center long description (Windows XP, Windows 2000)

The following steps are required to set up the Multichannel Sales Center:

  1. Publish a store with advanced order capabilities.
  2. Install the Multichannel Sales Center on the Customer Service Representative's (CSR) machine.
  3. Configure event-driven payments.
  4. Define the shipping mode.
  5. Create the fulfillment center.
  6. Create users.
  7. Assign users to CSR and Customer Service Supervisor roles.

You can also complete the following optional setup tasks:

You can administer the Multichannel Sales Center with the following tasks:

Feedback