Process: Add order items to return request

Flow

Legend

Add order items to return request

Objective

Add the order items from existing orders to be returned to the return request.

Description

This process describes the capture of items that the customer wants to return. The items must be known from one or more orders that have been shipped earlier. The items are being added to a return request in preparation for creating a return merchandise authorization (RMA).

Features

Customization

Add configured items

Edition

Professional, Business Edition

Tasks

Task Description Role
Add order item to return request

Add an order item to the return request. This indicates that the item is an item being returned.

Customer Service Representative
Find order item

Find an order item in an existing order.

Customer Service Representative
Find order(s)

Find by: order number and customer logon Id

Advanced query: by all order fields: address, order status, date (start end), e-mail, phone

Customer Service Representative

Business artifacts

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