To allow a customer service representative to satisfy customer requests in a timely manner.
A customer service representative can place customer orders and provide quotes.
Any supplied function can be suppressed or modified. Additional functions, either from other vendors or from the WebSphere Commerce server, can be shown in the Multichannel Sales Center.
Task | Description | Role | Demo (store) | Demo (tools) |
---|---|---|---|---|
Determine need | Customer Service Representative |