Modifications that can be done by the administrator

Your administrator can customize the customer care workspace to meet your company's specific needs. The following table summarizes the changes your administrator can make:

Feature Possible changes
Monitoring tab
Specify the different views available for monitoring. These are: Customer waiting, All Store Customers or both. In addition determine the display format for shopping cart information and
the contents of customer segments. Determine the ability of a Customer Service Representative to initiate help to a customer.
Session Specify a limit for the number of customers one Customer Service Representative can assist at one time.

Feedback