Process: Reset password (B2B Store)

Flow

Legend

Reset password (B2B Store)

Objective

To allow a registered customer to reset their password in case they forget it.

Description

The customer may request that the store send a temporary password to the customer's e-mail address. The customer uses the temporary password to log on to the store. The system will prompt the user to change the password.

Features

Customization

Change the properties of the reset password such as the length of the password and the characters that the password can contain.

Edition

Business Edition

Tasks

Task Description Role
Log on

A registered user logs on to the store by providing the ID and the corresponding password.

Registered Customer
Check e-mail

The customer checks the e-mail in the inbox.

Registered Customer
Change password

The customer is prompted to change the password. The changed password is saved as the permanent password.

Registered Customer
Specify user identification

The customer types in their user ID so that their password can be reset.

Registered Customer

Business artifacts

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