Customizing applet parameters

Professional Edition onlyBusiness Edition only The following table lists the customizable applet parameters, which allow you to customize customer care by modifying the CustomerCareFrameSetup.jsp file.

Customizable Parameter Name Description Note
CHAT_FONT_SIZE Font size to be used in CharArea Default value is 12
CHAT_FONT_COLOR Font color to be used for incoming message in the chat area. Default is blue (#0000FF)
CHAT_NAME_LENGTH Length of characters reserved for displaying user names in the chat area. Default is 15
WAIT_RANGE_1 Integer value, if the number of waiting customer in the store is less than this value, the waiting message 1, displays. Otherwise the waiting message according to the WAIT_RANGE_2 setting displays. Use -1 when only message 1 will be displayed.
WAIT_RANGE_2 Integer value, if the number of waiting customer in the store is less than this value, but greater than WAIT_RANGE_1, the waiting message 2 displays. Otherwise the waiting message according to the WAIT_RANGE_3 setting displays. Ignored if WAIT_RANGE_1 is -1. Use -1 to disable this range.
WAIT_RANGE_3 Integer value, if the number of waiting customer in the store is less than this value, but greater than WAIT_RANGE_2 the waiting message 3, displays, otherwise the waiting message 4 displays. Ignored if WAIT_RANGE_2 is -1. Use -1 to disable this range.
contentFrame Name of the frame that is used for regular WebSphere Commerce store pages Default is "main"
COUNTER_UNIT_PAGE Integer value that indicates how frequently the page counter will increase by 1 Default is 30 seconds. Ensure it is the same value as defined in the store's CustomerCareMonitorList.jsp file.
COUNTER_UNIT_SITE Integer value that indicates how frequently the site counter will increase by 1 Default is 30 seconds. Ensure it is the same value as defines in the store's CustomerCareMonitorList.jsp file.
COUNTER_UNIT_WAIT Integer value that indicates how frequently the wait counter will increase by 1 Default is 30 seconds. Ensure it is the same value as defined in the store's CustomerCareMonitorList.jsp file.
WIDTH Preferred width of the chat frame in pixels Default is 360 pixel. The length of the invitation message will affect the final width.
HEIGHT Height of the chat frame in pixels Default is 400 pixels.

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