Your administrator can customize the customer care workspace to meet your company's specific needs. The following table summarizes the changes your administrator can make:
Feature | Possible changes |
---|---|
Monitoring tab |
Specify the different views available for monitoring. These are: Customer waiting, All Store Customers or both. In addition determine the display format for shopping cart information and the contents of customer segments. Determine the ability of a Customer Service Representative to initiate help to a customer. |
Session | Specify a limit for the number of customers one Customer Service Representative can assist at one time. |