Process: Order products (ConsumerDirect)

Flow

Legend

Order products (ConsumerDirect)

Objective

To allow the customer to add the desired product to the shopping cart; then complete the checkout process.

Description

After the customer finds a product of interest, they can add that product, or multiple products, to their shopping cart. Customers can then continue shopping, or check out the products that are in the shopping cart. In the checkout process, customers need to create a new shipping and billing address, or use existing ones. Customers also need to provide payment information before submitting the order for processing. The payment information is validated before the order is successfully submitted. A registered customer can also add products to their shopping cart from a wish list.

Features

Customization

These features may be enabled or disabled by using the WebSphere Commerce Accelerator:

Edition

ConsumerDirect: Professional, Business, Express Edition

Subprocesses

Tasks

Task Description Role
Add product to shopping cart

A customer adds a selected product into a shopping cart. If a shopping cart already exists, the product will be added into it. Otherwise, a new shopping cart will be created.

Customer
Select product from wish list

A customer selects a product from the wish list

Add SKU to shopping cart

The customer orders a product by directly inputting a SKU number.

Customer

Business artifacts

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