Process: Order management

Flow

Legend

Order management

Objective

Order management provides end-to-end visability to merchants and customers of the current state of an order and its components.

Description

Available to promise (ATP) inventory and the order management subsystem include:

ATP inventory can answer the following questions using real time tracking of inventory, expected inventory records, and store business rules:

Order management includes inventory functionality and order processing:

Release to fulfillment is the core of order managment. Release to fufillment should only occur when all the various components of an order (orderitems, inventory, payment) are simultaneously in the correct state.

Fulfillment processing is shipping the customer's order (pick, pack, ship, confirm).

Returns pProcessing handles inventory for returns, and credits customers appropriately.

Features

The merchant can

The customer can:

Customization

Edition

Professional, Business Edition

Subprocesses

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