Ensure that error messages are assigned to the site, not individual stores. To assign the error condition message type to a transport method:
- Open the Administration Console and select Site on the Administration Console Site/Store Selection page.
- From the Configuration menu, select Message Types. The Message Type Configuration page displays.
- Click New. The Message Transport Assignment page opens.
- On the Message Type drop-down list select Description of an Error Condition occurring in WebSphere Commerce.
- On the Message Severity field specify 0 0.
- From the Transport drop-down list, select E-mail.
- From the Device Format drop-down list, select Standard Device Format.
- Click Next. The Message Transport Assignment parameter page displays.
- On the Host field, type the fully qualified name of your mail server.
- On the Protocol field, type smtp.
- In the Port field, type in the port number of the host. For example, 25.
- In the Send Partial field, type in "true" to send an e-mail to valid addresses in the Recipient field, even if there are invalid addresses in the same field. Type in "false" to send the e-mail only if all addresses are valid.
- In the Retry Duration field, type in the time duration (in hours) in which WebSphere can try to reconnect to a SMTP host when the server is down.
- On the Recipient field, specify the administrator who should receive error notification messages. If multiple recipients are specified, separate recipient names with commas.
- On the Sender field, specify the sender of the message.
This text appears in the Sender field of the e-mail message. - On the Subject field, specify the subject of the message.
This text appears in the Subject field of the e-mail message. You can specify one subject per locale. - In the CC field, type in the e-mail addresses that you want copies of the message sent to.
- In the BCC field, type in the e-mail addresses that you want private copies of the message sent to.
- In the Reply To field, type in the e-mail address all replies should be sent to.
- Click Finish.