Process the return request, and create a return merchandise authorization (RMA).
A return request must have the amount to be refunded calculated, possibly with adjustments made by the customer-service representative after negotiation with the customer before the request can be approved. If the approval is successful, an RMA is generated.
Professional, Business Edition
Task | Description | Role |
---|---|---|
Adjust refund amount |
Adjust the refund amount up or down based on negotiation with the customer. |
Customer Service Representative |
Calculate refund amount |
Calculate the refund amount for the product based on business rules. In addition, calculate adjustments and taxes for the refund. |
System |
(C) Copyright IBM Corporation 1996, 2004. All Rights Reserved.