Process: Manage payments requiring attention

Flow

Legend

Manage payments requiring attention

Objective

Handle payments that have not been processed fully.

Description

This process handles payments that have not been processed fully. It involves analyzing reports of orders that have not been processed due to a payment problem.

Features

Customization

Define customized rules about which order payments require attention and how to handle them.

Edition

Professional, Business Edition

Subprocesses

Tasks

Task Description Role
Find orders requiring payment attn

This task involves looking for orders that have a bad payment status. In some cases, the status in itself is not necessarily bad, but it has been in that state for too long to be considered good.

Some examples are:

  • An order with status A indicates that the order requires review. The payment system has returned AVS code(s) that the store does not accept.
  • An order has been in state M (pending authorization) for an unacceptable amount of time.
Customer Service Supervisor

Business artifacts

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