Canceling an order

To cancel an order:

  1. Open the WebSphere Commerce Accelerator.
  2. Find the order you want to work with.
  3. Select the check box next to the order that you want to work with and click Cancel Order. A dialog opens.
  4. In the Comments scroll box, use the default text provided, or type another reason for canceling the order, for example, the customer has changed his mind about the purchase. This scroll box accepts up to 1024 alphanumeric characters.
  5. Advanced orders If payments have been deposited for order items contained in the order being canceled, then select the Perform payment refund check box. This action ensures that payments will be refunded for the canceled order items, and that the cancellation will complete properly.
  6. To e-mail this comment to customers, select the Send this comment to the customer check box. The E-mail address field is displayed. By default, this field is populated with the e-mail address specified during registration, if the customer has registered and has provided an e-mail address. To change the default e-mail address, type customer's e-mail address in the E-mail address field.
  7. Click OK to change the status of the order from its original order state, such as a back order, to canceled, and if selected, to send the comment to the customer.

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