Advanced orders Payment Summary

Use this page to view a summary of the payment operations performed for an order.

Order number
The number that uniquely identifies the order.
Currency
The customer's preferred currency. If customers have not provided their preferred currency during registration, the currency is the store's default currency.
Payment Activity History
This section lists the payment operations associated with the order. Because more than one payment method might be used to pay for an order, and payments can occur at different times if order items are shipped at different times, more than one operation could be listed here for the order.
Operation
The payment operation performed by the event-driven payments subcomponent:
Create
A payment instruction was created.
Remove
A payment instruction was deleted.
Cancel
A payment instruction was canceled.
Update
A payment instruction was edited or changed.
Approve
The transaction is an approval (authorization).
Deposit
The transaction is a deposit (capture).
Refund
The transaction is a credit.
Reverse Refund
The transaction is a credit reversal.
Reverse Approval
The transaction is an approval (authorization) reversal.
Reverse Deposit
The transaction is a deposit (capture) reversal.
Type
The type of operation performed at that particular time, such as:
Payment Instruction
The payment method and the details necessary to perform the payment action
Payment Action
The financial transaction performed
Amount
The amount associated with the payment operation in the customer's preferred currency (or the store's default currency). For example, if the operation is Approve, this amount is the Approve Amount.
Account
The account used for billing the order for that payment method. For example, for credit card payments, the cardholder account number is shown, with all digits except the last four masked.
Timestamp
Date and time when the particular payment operation occurred.
Operation Result
Indication of the success or failure of the payment operation. Possible results are: Success, Failed, Pending.

A payment operation could fail for these reasons:

  • Communication problem with a back-end financial system
  • AVS code mismatch problem (credit card)

A payment operation could be pending when:

  • A payment plug-in is processing a transaction and the transaction must be approved or handled offline (that is, manual intervention must occur to move a payment transaction from an approving to an approved state).
  • A timeout has occurred on the network while the payment plug-in was communicating with the payment service provider. As a result, the transaction that was occurring requires manual intervention to proceed.

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