This table contains customer care queue records for each store.
Column Description(s):
Column Name | Column Type | Description |
QUEUE_ID |
INTEGER NOT NULL |
The customer care queue ID. |
NAME |
VARCHAR(50) NOT NULL |
The customer care queue name, used as the default display name if it is not defined in QUEUEDESC table. |
ALLCSR |
INTEGER NOT NULL DEFAULT 0 |
Indicates whether the Customer Service Representative can accept requests from this queue:
0: The Customer Service Representative is not automatically allowed to accept requests from this queue, and must first be assigned to this queue to it by an administrator (such as a Site Administrator, Customer Service Supervisor, Operations or Logistics Manager.)
1: All Customer Service Representatives are allow to accept requests from this queue. |
STORE_ID |
INTEGER NOT NULL |
ID of the store to which the customer care queue belongs. |
OPTCOUNTER |
SMALLINT |
Reserved for IBM internal use. |
Index(es):
Index Name | Indexed Column Names | Index Type |
I0000273 |
STORE_ID+NAME |
Unique Index |
SQL050212031303060 |
QUEUE_ID |
Primary Key |
Constraint(s):
Constraint Name | Column Name(s) | Foreign Table Name | Foreign Column Name(s) | Constraint Type |
F_951 |
STORE_ID |
STORE |
STORE_ID |
Cascade |
Referenced By:
Constraint Name | Referenced Column Name | Foreign Table Name | Foreign Column Name(s) | Constraint Type |
F_954 |
QUEUE_ID |
QUEUECSR |
QUEUE_ID |
Cascade |
F_952 |
QUEUE_ID |
QUEUEDESC |
QUEUE_ID |
Cascade |
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