Process: Handle prepared order expiry

Flow

Legend

Handle prepared order expiry

Objective

Handle prepared-order quote expiration, thereby enforcing store policy regarding how long a price quote is good and handling cases where a store does and does not accept expired quotes.

Description

Input to the process is a "ready-to-be-processed" order. The order is checked to see if the price quote is still valid. If it is, there is nothing to be done and the output is the ready-to-be-processed order. If the price quote has expired, the store is checked to see whether or not it allows price-quote expiry. If the store does not allow it, the shopper is informed that the order has been denied. If the store allows price-quote expiry, the prices are re-calculated. If the resulting order total is greater than the original and the store does not allow this, the shopper is informed that the order is denied. Otherwise, the process output is a ready-to-be-processed order.

Policy can be defined for a store that sets the amount of time for which a quoted price is good and sets whether the store allows the total, as a result of re-calculating prices, to be greater than the original total.

Task Commands:

PrepareOrder

Features

Order Preparation

Quote-expiry handling

Customization

Customize the criteria used to determine expired orders

Can integrate this process with purging inactive users

Edition

Professional, Business Edition

Tasks

Task Description Role
Recalculate prices

Recalculates prices by ensuring that all the items are buyable, updates ship-to address for items not having one, validates the configuration of items that are dynamic kits, checks inventory availability and then updates items prices, as well as totals and calculates shipping and tax charges.

System
Notify customer order is denied (external)

Redirect to quote expiry, URL if specified, to inform buyer that the quote is not valid and the store does not accept expired quotes or it accepts them but the total that was recalculated was larger than the original order total and the store does not allow this.

Customer Service Representative

Business artifacts

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