Process: Find products

Flow

Legend

Find products

Objective

To find a product in a fast, easy, and flexible way.

Description

A customer can find a product of interest in the store's catalog using many different methods. Refer to the features list for details. If an item is not found by the customer, they can always restart the process.

Features

A customer may choose to find products by:

Customization

Using the change flow tool in the WebSphere Commerce Accelerator, you can enable or disable the product search capability in the store front. Modify the catalog browsing JavaServer Pages files to more closely match the structure of the navigational catalog, or to display other fields of the products that are currently not displayed.

Edition

Professional, Business, and Express Edition

Tasks

Task Description Role
Select item

An item is a product that has a SKU. The customer selects an item by clicking on the link to the item information page.

Customer
Select attributes

If the product has one or more attribute, the customer can choose values for the attributes. Once the attributes are specified, the page that contains the matching product item displays.

Customer
Enter search criteria

In simple search mode, the customer can type one line of text for the search criteria. In advanced search mode, a variety of search criteria can be specified.

Customer
Select category

Select an existing category within a Master Catalog or Sales Catalog to add to the current Sales Catalog.

Customer
Select comparison criteria

The comparison criteria consist of a range of product attributes. By selecting the criteria, only the products that are within that range are displayed.

Customer
Select subcategory

The customer clicks on a category link, and the page that contains all of the subcategories or products displays.

Customer
Select product in the e-mail

The customer clicks on a link or image of the product; the product page displays.

Customer
Select product

The customer clicks on a product link, and the product information displays. The customer may be able to specify product attributes on this page.

Customer
Select advertised product

The customer clicks on the advertised product; the product page displays.

Customer
Select suggested product

The customer clicks on the advertised product; the product page displays.

Customer
Answer questions

The customer selects an answer to one question at a time. Each time, the answer will narrow down the set of the products the customer is interested in.

Customer
Select product from search result

The returned search results contain links to the matching products. A customer clicks on one of the links, and the information of the linked product displays.

Customer

Business artifacts

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