Process: Suspend contract

Flow

Legend

Suspend contract

Objective

To suspend a contract from being available to customers

Description

Conditions may arise that can precipitate the need to temporarily prevent a customer from purchasing under one or more contracts. Such conditions could include, for example, a payment problem or a dispute with a customer. This process allows you to temporarily suspend a customer contract.

Features

Edition

Business Edition

Tasks

Task Description Role
Mark contract suspended

Suspend a contract so that the customer temporarily cannot purchase using this contract.

Account Representative

Business artifacts

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