Changing payment processing for an order

To change payment processing information for an order, such as approve payments, deposit payments, settle payments, find payments, and find batch payments, use WebSphere Commerce Payments. To launch WebSphere Commerce Payments from the WebSphere Commerce Accelerator:

  1. Open the WebSphere Commerce Accelerator.
  2. Open WebSphere Commerce Payments, by doing one of the following:
    • To work with a specific order:
      1. Business to consumer From the Operations menu, click Find Orders.
        Business to business From the Sales menu, click Find Orders.
        A search dialog opens. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.
      2. Search for the order with which you want to work by providing at least one of the following order information:
        • In the Order number field, type the order number, which uniquely identifies the order. The system performs an exact search based on the order number you specify (for example, if you type 12345, the system will search for the order with order number 12345).
        • In the Customer logon ID field, type the customer's unique store logon ID. If this search dialog was launched by clicking Find Orders from the Order History list for a particular customer, the customer logon ID is pre-filled with the customer's logon ID for the store. You can also select the type of search you want the system to perform from the drop-down list beside this field. For example, to search for the logon ID "johnsmith", note the following:
        • If you type john and select Match case, beginning with, the system searches for matches starting with "john"; for example, the system may find "john", "johnbrown", and "johnsmith".
        • It you type john and select Match case, containing, the system searches for matches with the string "john" in it; for example, the system may find "123john", "john123", and "johnsmith".
        • If you type john and select Ignore case, beginning with, the system searches for matches starting with any variation of the string "john", using upper and lower case (such as "john" or "JOHN" or "John"); for example, the system may find "johnbrown", "JohnSMITH", and "johnsmith".
        • If you type john and select Ignore case, containing, system searches for matches with any variation of the string "john", using upper and lower case (such as "john" or "JOHN" or "John"); for example, the system may find "123johnbrown", "JohnSMITH123", and "johnsmith".
        • If you type johnsmith and select Exact match, the system searches for the occurrences of your exact search query; for example, the system may find "johnsmith".
        • Click Advance search to use advanced search options, such as searching by order status, Advanced ordersorder type, Business to business account name, and important order dates. Use one or more of the advanced options as follows:
        • From the Order status list, select the status of the order, such as a submitted order or a shipped order.
        • Advanced orders From the Order type list, select the type of the order, such as a private requisition list or a scheduled order.
        • Business to business From the Account list, select the customer's account name. This is typically the name of the organization with which the customer is associated, and this organization has defined contracts with the store, stipulating terms for the customer to shop at the store. For example, the organization IBM may have contracts with the ABC Office Supplies Store.
        • In the Created section, specify the start and end dates when the order was created. The start and end dates are set by entering valid data for the year (four digits), month, day, and time (24-hour clock). Optionally, you can use the calendar tool to enter the date.
        • In the Modified section, specify the start and end dates when the order was last updated. The start and end dates are set by entering valid data for the year (four digits), month, day, and time (24-hour clock). Optionally, you can use the calendar tool to enter the date.
        • In the Maximum number of matches to display field, type the maximum number of search results you want the system to display.
      3. Click Find. The system performs a search and a list of orders that match the search criteria is displayed.
    • To work with any order, do one of the following:
      • To work with a single order, select the check box next to the customer's order that you want to work with and click Process Payment. WebSphere Commerce Payments launches.
      • To work with multiple orders, select the appropriate check boxes and click Process Payment. WebSphere Commerce Payments launches.
      • To work with all the orders in the list, select the check box icon at the top left of the list and click Process Payment. WebSphere Commerce Payments launches.
  3. Follow the WebSphere Commerce Payments online help for details on how to process online payment with WebSphere Commerce Payments.

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