Issue credit to the returner for the return request.
This process performs the steps that make up the financial settlement with the customer returning the goods.
The input to the process is a return merchandise authorization (RMA). In a B2B direct system, the trading-agreement spending limit is updated to account for the credit. Next, a call is made to an extension point to an external accounting system to allow for the credit to the customer returning the goods. Lastly, a refund task is executed. The actions performed for the refund are based on the payment integration that is being used for the store. In a B2B direct system, the refund task can be specified by contract. The output of the process is a credit to the customer returning the goods.
Issue refund through alternate payment systems rather than through WebSphere Commerce Payments or line of credit.
Professional, Business Edition
Task | Description | Role |
---|---|---|
Refund using payment policy |
Execute the refund as defined by the contract. |
System |
Refund payment |
Execute the refund to the returner |
System |
Credit external account |
This is an extension point for interfacing to an external accounting system. |
System |
Update TA spending level |
This task performs the following:
An order may include order items that are purchased under the same trading agreement or different trading agreements.
The purchase amount of an order item is the sum of the ORDERITEMS.TOTALPRODUCT plus ORDERITEMS.TAXAMOUNT plus ORDERITEMS.SHIPCHARGE plus ORDERITEMS.SHIPTAXAMOUNT minus ORDERITEMS.TOTALADJUSTMENT. Because this task command may be called more than once, skip the insert if the row or rows already exist. |
System |
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