Process: Business relationship management
Flow
Legend

Objective
Manage the business relationship with a customer by creating and managing
business accounts and contracts.
Description
Businesses need to manage the relationships with their customers. They can
do so by creating the following elements:
- Business accounts
- A business account represents the relationship between the owner of a store
and the store's customer organizations. Business accounts are the starting
point for managing business relationships. Using business accounts, you can
track contracts and orders for customer organizations and configure the
purchasing process in a store for Buyers from customer organizations.
- Contracts
- Contracts entitle a customer organization to purchase designated products
in a store at a specified price for a specified period of time under specific
conditions. WebSphere Commerce provides the ability to record and deploy
contracts that have been negotiated.
- Base contracts
- A base contract is a contract that contains a common set of terms and
conditions, which are applicable to all contracts created for customers in an
industry or customer segment.
Features
- Business Accounts
- Contracts
Edition
Business Edition
Subprocesses
Feedback
(C) Copyright IBM Corporation 1996, 2004. All Rights
Reserved.