The Logistics Manager can perform all tasks assigned to the following user roles: Receiver, Returns Administrator, and Pick Packer.
Logistics
- Work with returns
- Find, list, create, change, and add comments to returns
- View a summary of each return
- Work with inventory
- List pick batches and releases ready to ship
- List expected inventory records
- Find and list inventory
- Track inventory and shipments
Products
Sales
- Manage orders:
- Find, list, change, cancel, split, and add comments to orders
- View a customer's order history
- View a summary of each order
- Manage returns:
- Create, change, and add comments to returns
- View a summary of each return
- Manage auctions:
- List and find auction bids for a customer
- Monitor and respond to any active auction forums
- Provide real-time customer support using a Lotus Sametime synchronous chat applet
- Work with reports
- Work with order management reports, such as inventory management, order management, and fulfillment reports; or traffic and sales performance. These reports are generated in real time from your operational database.
- Work with and operational reports
Store
- Shipping
- Change shipping preferences for the store
- Fulfillment centers
- Create, change, and delete fulfillment centers
- Return reasons
- Create, change and delete return reasons
- Approvals
- List, find, approve, and reject approval requests
- View a summary of each approval request
- List and find approval submissions
- View a summary of each approval submission
- Participate in asynchronous collaborative business discussions in the form of workspaces using Lotus QuickPlace