Process: Manage returns

Flow

Legend

Manage returns

Objective

Encapsulate processes for managing returns.

Description

The process describes returns processing both with and without prior approval for the return. It also contains a process for updating returns.

Features

Returns life cycle

RMA generation

Return approval

Dispositioning

Return to Inventory

Ad-hoc return (Business Direct)

Automatic refund amount calculation, including taxes

Refund amount adjustment

Return edits

Edition

Professional, Business Edition

Subprocesses

Feedback