This table contains customer care queue assignment records for Customer Service Representatives.
Column Description(s):
Column Name | Column Type | Description |
QUEUE_ID |
INTEGER NOT NULL |
ID of the customer care queue. |
CSR_ID |
BIGINT NOT NULL |
ID of the Customer Service Representative that is assigned to this customer care queue. |
OPTCOUNTER |
SMALLINT |
Reserved for IBM internal use. |
Index(es):
Index Name | Indexed Column Names | Index Type |
SQL050212031303190 |
QUEUE_ID+CSR_ID |
Primary Key |
I0000709 |
CSR_ID |
Non-Unique Index |
Constraint(s):
Constraint Name | Column Name(s) | Foreign Table Name | Foreign Column Name(s) | Constraint Type |
F_954 |
QUEUE_ID |
QUEUE |
QUEUE_ID |
Cascade |
F_955 |
CSR_ID |
USERS |
USERS_ID |
Cascade |
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