Advanced orders Ticklers created by event-driven payments

The event-driven payments subcomponent creates tickler messages that alert the Customer Service Representative whenever a failure occurs in processing. The messages are generated by the system and appear in the Multichannel Sales Center tickler list in the Customer Service Representative's user interface.

Multichannel Sales Center Customer Service Representatives are notified of problems that cannot be automatically resolved immediately, or of situations that require further attention. Tickler messages generated by event-driven payments are displayed in a tickler queue. They are associated with an ORDER or RMA object type in the tickler detail, depending on whether the situation was associated with an order payment or a refund.

The following components do not create payment-related ticklers:

Payment plug-ins can set a flag indicating attention is required during payment or credit transactions when an Address Verification Service (AVS) check on a credit card indicates a mismatch with the cardholder's billing address on file. Payment plug-ins can also set the attention flag for other situations.

The following circumstances generate payment-related ticklers:

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