The following table lists the customizable applet parameters, which allow you to customize customer care by modifying the CustomerCareFrameSetup.jsp file.
Customizable Parameter Name | Description | Note |
---|---|---|
CHAT_FONT_SIZE | Font size to be used in CharArea | Default value is 12 |
CHAT_FONT_COLOR | Font color to be used for incoming message in the chat area. | Default is blue (#0000FF) |
CHAT_NAME_LENGTH | Length of characters reserved for displaying user names in the chat area. | Default is 15 |
WAIT_RANGE_1 | Integer value, if the number of waiting customer in the store is less than this value, the waiting message 1, displays. Otherwise the waiting message according to the WAIT_RANGE_2 setting displays. | Use -1 when only message 1 will be displayed. |
WAIT_RANGE_2 | Integer value, if the number of waiting customer in the store is less than this value, but greater than WAIT_RANGE_1, the waiting message 2 displays. Otherwise the waiting message according to the WAIT_RANGE_3 setting displays. | Ignored if WAIT_RANGE_1 is -1. Use -1 to disable this range. |
WAIT_RANGE_3 | Integer value, if the number of waiting customer in the store is less than this value, but greater than WAIT_RANGE_2 the waiting message 3, displays, otherwise the waiting message 4 displays. | Ignored if WAIT_RANGE_2 is -1. Use -1 to disable this range. |
contentFrame | Name of the frame that is used for regular WebSphere Commerce store pages | Default is "main" |
COUNTER_UNIT_PAGE | Integer value that indicates how frequently the page counter will increase by 1 | Default is 30 seconds. Ensure it is the same value as defined in the store's CustomerCareMonitorList.jsp file. |
COUNTER_UNIT_SITE | Integer value that indicates how frequently the site counter will increase by 1 | Default is 30 seconds. Ensure it is the same value as defines in the store's CustomerCareMonitorList.jsp file. |
COUNTER_UNIT_WAIT | Integer value that indicates how frequently the wait counter will increase by 1 | Default is 30 seconds. Ensure it is the same value as defined in the store's CustomerCareMonitorList.jsp file. |
WIDTH | Preferred width of the chat frame in pixels | Default is 360 pixel. The length of the invitation message will affect the final width. |
HEIGHT | Height of the chat frame in pixels | Default is 400 pixels. |