Process: Create e-mail activity

Flow

Legend

Create e-mail activity

Objective

The objective of an e-mail activity is to convey one or more marketing e-mail messages to the right customer segment at the right time.

Description

In order to generate targeted e-mail messages for a customer segment, the Marketing Manager will create an e-mail activity. Prior to this process, the Marketing Manager is expected to have created the customer segment and a Web designer is expected to have created the e-mail template representing the content of the e-mail. The e-mail content may contain a coupon, an advertisement for a particular product, or any marketing message as appropriate.

Once the e-mail is sent, information about each e-mail message is tracked. Metrics for e-mail responses include: number received, number bounced back, number opened, and number clicked.

Customization

For more information, refer to the WebSphere Commerce Accelerator Customization Guide, available from the product's Web site.

Edition

Professional, Business, Express Edition

Tasks

Task Description Role
Set e-mail properties

Name and description of e-mail activity can be set by the creator of this activity.

Marketing Manager
Select e-mail template

Select template representing e-mail body.

Marketing Manager
Select customer segment

Select the customer segment targeted for this activity.

Marketing Manager
Set delivery date

Set date for the processing and sending of e-mail to the target customers.

Marketing Manager

Business artifacts

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