Process: Submit order

Flow

Legend

Submit order

Objective

To allow the customer to place an order.

Description

The customer prepares the order by updating prices, deciding how to handle backorders, and entering payment information. The customer may schedule the order for a future date, or submit it for immediate processing.

Features

Edition

Business Edition

Subprocesses

Tasks

Task Description Role
Choose how to handle back orders

A customer chooses one of the two Available to Promise methods to manage backordered products. There are two available methods: ship the order when all the products are available, or ship the available products first then ship the rest of the products when they are available.

Registered Customer
Specify scheduling conditions

The customer can select when they want the first of the scheduled orders to occur, and how often they would like it to repeat after that.

Registered Customer
Enter payment information

The customer specifies the payment information, such as payment method, and credit card information.

Registered Customer
Submit order

The customer submits an order for processing. The credit card number is validated before the submission is successful.

Registered Customer
Review order summary

The customer views the summary of an order before submitting it. The ordered products and order prices (discount information is displayed where applicable), are reviewed.

Registered Customer

Business artifacts

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