Process: Manage auction discussion messages

Flow

Legend

Manage auction discussion messages

Objective

To manage discussions about the auction.

Description

Discussion forums let a seller view and respond to messages from customers. A Seller can use the forum to provide information such as the following:

The seller can do the following:

Features

Customization

Edition

Professional, Business, Express Edition

Tasks

Task Description Role
Add message

Create new message in the forum.

Seller
Add message

Create new message in the forum.

Registered Customer
Delete message

Delete messages in the forum.

Seller
Mark customer message to public

Mark messages created by customer to public.

Seller
Respond to a message in the forum

Respond to messages in the forum.

Registered Customer
Respond to a message in the forum

Respond to messages in the forum.

Seller
Read messages in the forum

View messages in the forum

Seller
Read messages in the forum

View messages in the forum

Business artifacts

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