Troubleshooting: File upload

By default, WebSphere Commerce allows you to upload a file of up to 10 MB in size. If you need to upload a file whose size exceeds that limit:

  1. Open the WebSphere Commerce configuration file in a text editor.
  2. Locate the Attachment element.
  3. Within the Attachment element, locate the Command element corresponding to the type of file you are attempting to upload and change the value of its maxuploadsize attribute as follows:
    <Command maxuploadsize="new_size" name="command_name" .../>
    

    where new_size is the desired size (in bytes) and command_name is one of StoreBannerUpdate, StoreLogoUpdate, ContractUpload, and so on, as applicable.

  4. Save your changes and close the file.
  5. Next, open the WebSphere Web server plug-in configuration file, WAS_installdir/config/cells/plugin-cfg.xml, for editing.
  6. Locate the ServerCluster element for your server cluster and change the value of its PostSizeLimit attribute as follows:
    <ServerCluster ... Name="cluster_name" PostSizeLimit="new_size" ...>
    

    where cluster_name iscell_name_instance_name_Cluster and new_size is the desired size (in bytes) as before. (Refer to the WebSphere Application Server information center for more information on editing the plug-in configuration and to the WebSphere Commerce Installation Guide for information on clustering.)

  7. Save your changes and close the file.
  8. Restart the Web server and your WebSphere Commerce instance to apply the changes.

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