Process: Customer service

Flow

Legend

Customer service

Objective

To allow customers to obtain direct services from the Customer Service Representative.

Description

WebSphere Commerce allows Customer Service Representatives and Customer Service Supervisor to provide direct customer services and assistance with registeration, changing customer information, placing customer orders, changing customer orders, creating new returns for customers, and processing payments.

Features

See the description in the subprocesses.

Edition

Professional, Business Edition

Subprocesses

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