Process: Sales Center

Flow

Sales Center
Legend

Objective

To allow a customer service representative to satisfy customer requests in a timely manner.

Description

A customer service representative can place customer orders and provide quotes.

Features

Customization

Any supplied function can be suppressed or modified. Additional functions, either from other vendors or from the WebSphere Commerce server, can be shown in the Multichannel Sales Center.

Subprocesses

Tasks

Task Description Role Demo (store) Demo (tools)
Determine need Customer Service Representative