Viewing the list of customers at the Web site

The Monitoring tab displays a list of customers who are currently visiting the Web site under the "All store customer" heading.

Customer status is indicated to the left of the customer name:

The following describes the information included in the list of customers:

Customer
Displays the customer's user name if the customer has signed in. If the customer has not signed in, the customer is displayed as a guest with an assigned guest ID.
InSite
Displays the amount of time the customer has spent at the Web site. The timer is calculated according to the counter and the unit of the counter defined in the Monitoring List configuration JSP.
Current Page
Displays the title of the Web page the customer is currently viewing.
In Page
Displays the amount of time the customer has spent on the current Web page. The timer is calculated according to the counter and the unit of the counter defined in the Monitoring List configuration JSP.
Cart
This number reflects the number of items in the customer's shopping cart.

Tip: The All store customer list contains all customers at the site, including customers waiting for help and those in active sessions with agents. The customers waiting number contains only those customers who are waiting for help from a Customer Service Representative, in the currently monitored queue.

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