Process: Cancel stale orders

Flow

Legend

Cancel stale orders

Objective

Cancel orders that are considered stale.

Description

This process handles orders that have been abandoned and will ultimately not be fulfilled. It is a way of moving them from "in-process" orders to the set of canceled orders.

Features

Customization

Define shopping-cart or order expiry criteria (for example, FTC stage 2 compliance).

Edition

Professional, Business Edition

Tasks

Task Description Role
Find stale orders

The criteria for determining which orders are stale and at what point a particular order becomes stale would be defined by a particular business. Some examples are as follows:

  • Payment declined
  • Rejected orders
  • Stale backorders

-- Stale shopping carts

Operations Manager
Cancel order

Update the order state to canceled (X).

Operations Manager

Business artifacts

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