Approving system-denied returns

Typically, if a customer requests a refund for a products, the return is automatically approved. However, in some cases, the return must be manually approved by someone who has authority to approve returns for the store, such as the Customer Service Supervisor. The following are possible reasons for a manual approval:

To approve system-denied returns:

  1. Open the WebSphere Commerce Accelerator.
  2. Business to consumer From the Operations menu, click Find Returns.
    Business to business From the Sales menu, click Find Returns.
    A search dialog opens. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.
  3. Find the return that you want to work with.
  4. Select the check box next to the return that you want to work with, and click Approve to approve the selected return. The Approve Returns dialog opens, listing products in returns that require manual approval, and the reason why the return was denied by the system.
  5. Click Approve to close the dialog.

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