The price-override limits regarding the negotiated shipping rates that a customer service representative (CSR) can offer are defined per CSR group. To create a limit for a shipping price override:
- Open the WebSphere Commerce Accelerator.
- From the Store menu, click Price-Override Limits.
The Price-Override Limits list page displays, containing the price-overrides currently defined for the selected store. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator. - Click New. This will launch the Price-Override notebook.
- Enter the appropriate information on the General page.
- Click Shipping Charges to display the shipping charges view of the catalog filter.
- Click the catalog, and select Set Adjustment from the pop-up menu to open the Shipping Charge Price-Override dialog. Using this dialog, you can set the shipping price-override limits for the selected CSR group. Shipping charge price-overrides apply to the entire catalog. Furthermore, you can define the limits for each shipping mode individually, or for all shipping modes in a single limit. Finally, the price-override limits can be set in terms of a percentage discounted off the defined shipping charge for the selected ship mode. Click OK to close the dialog.
- Optionally, enter the appropriate information on the Remarks page.
- Click OK to save and apply the shipping charge price-override limit.