To change the method in which the customer will be credited for a return:
- Open the WebSphere Commerce Accelerator.
From the Operations menu, click Find Returns.
From the Sales menu, click Find Returns.
A search dialog opens. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.- Find the return that you want to work with.
- Open the Change Return notebook by selecting the check box next to the return that you want to work with, and click Change.
- When you open the notebook, the Products page is displayed. From the left navigation frame, click Credit Method. The Credit Method page is displayed.
- From the drop-down list, select the credit method for the return. Depending on the terms within the contract used for the original order and the return, the list can display the following options:
- To refund the customer by the same payment method used to bill the original order, select Same as order. Note that if you are refunding the customer by credit card, the credit amount will be applied to the same credit card that was used to purchase the original order.
- To refund the customer by crediting to a line of credit, select Line of credit.
- To make other changes to this return, use the links on the left side to switch between each returns page. To save the changed credit method and close the notebook, click OK.
Note: You can perform this task only if a refund has not yet been processed, that is, the amount has not been credited to the customer's credit card or line of credit.