A typical order includes one or more products, billing and shipping addresses, payment details, and the total cost (including shipping charges and taxes, as applicable). Comments or price adjustments can also be included in an order.
Orders can be processed by a store using one of two methods:
- Standard order processing
- Advanced order processing
Both registered and non-registered customers can place orders at a store.
- A registered customer has provided information to create a registration profile with the store. This customer has a logon ID and password, which are required when submitting orders at the store. Registered customers can also contact the store inquiring about their orders.
- A non-registered customer does not have a logon ID and password for shopping at the store and is considered a guest.
Registered customers can always place their own orders at the store. Depending on the store's ordering policy, a non-registered customer might need to contact the store to place the order on the customer's behalf.
Standard orders Create new orders using the Place Order wizard with the WebSphere Commerce Accelerator. Existing orders can be updated using the Change Order notebook.
Advanced orders Create new orders, and change existing orders, using the Multichannel Sales Center.