This list of orders is displayed based on your search criteria. Select one of the links below to view the descriptions for each field on the page. Select the checkbox next to the order or orders on which you want to take an action (using the buttons).
View field descriptions for standard orders
View field descriptions for advanced orders
Standard orders Field descriptions for standard orders
For stores that uses standard order processing, the page contains the following information:
- Order Number
- The number that uniquely identifies the order.
- Customer Logon ID
- The customer's store logon ID as provided during registration.
Account
- The customer's account name. This is typically the name of the organization with which the customer is associated, and this organization has defined contracts with the store stipulating terms for the customer to shop at the store. For example, the organization IBM may have contracts with the ABC Office Supplies Store.
- Payment Status
- The payment status of the order, such as pending, approved, deposited, closed, void, or declined payment.
- Order Status
- The status of the order, such as canceled or shipped.
- Created
- The date that the order was placed, including the year, month, and day.
- Modified
- The date that the order was last edited, including the year, month, and day.
- Total
- The total cost of the order, including tax and shipping, in the customer's preferred currency. If customers have not provided their preferred currency during registration, the total is displayed using the store's default currency.
Purchase order number
- The purchase order number associated with the order.
Place Order/Place Guest Order
- If this page was displayed as a result of finding an order, then the text on this button is Place Guest Order. Click this button to create a new order.
If you clicked the Orders button from a list of customers, the text on this button is Place Order. Click this button to create a new order on behalf of a customer.
- New Return
- Click this button to create a new return on behalf of a customer who wants a refund for one or more products within the selected order.
- Summary
- Click this button to view details about an order, including the products ordered, billing and shipping addresses, payment method, comments added, and any price adjustments.
- Change
- Click this button to edit details about an order, including the products, shipping address, shipping method, payment method, or billing address for an order.
- Add Comments
- Click this button to add comments to an order.
- Cancel Order
- Click this button to cancel the selected order on behalf of a customer or to stop shipment on an order.
- Proceed with Payment
- Click this button to continue with payment processing. This button is enabled only if the selected orders are in payment state A (that is, payment authorization requires review state).
- Process Payment
- Click this button to launch the WebSphere Commerce Payments Order Search Results page. Use WebSphere Commerce Payments to work with secure online payments for orders.
View Invoices
- Click this button to view a list of invoices for an order. An invoice is generated each time inventory is released from the fulfillment center to fulfill the order. If the order contains more than one product, inventory may be released multiple times and an invoice is generated for each release.
Advanced orders Field descriptions for advanced orders
For a store that uses advanced order processing, the page contains the following information:
- Order number
- The number that uniquely identifies the order.
- Customer logon ID
- The customer's store logon ID as provided during registration.
Account
- The customer's account name. This is typically the name of the organization with which the customer is associated, and this organization has defined contracts with the store stipulating terms for the customer to shop at the store. For example, the organization IBM may have contracts with the ABC Office Supplies Store.
- Order type
- PRL
- Private requisition list
- SRL
- Shareable requisition list
- TEP
- Temporary
- QUP
- Quick order
- QUT
- Quotation
- ORD
- Usual order
- Blocked status
- Indicates whether the order is blocked.
- Payment status
- The overall payment status of the order, such as all transactions are successful, some transactions failed, or not available (the payment information could not be obtained, or the order was canceled). Click on the payment status link to view the Payment Summary page.
- Order Status
- The status of the order. This can indicate that the order is new (started but not yet submitted for processing), being processed, being edited, closed (all order items have been shipped), or canceled.
- Created
- The date that the order was placed, including the year, month, and day.
- Modified
- The date that the order was last edited, including the year, month, and day.
- Total
- The total cost of the order, including tax and shipping, in the customer's preferred currency. If customers have not provided their preferred currency during registration, the total is displayed using the store's default currency.
- Comment
- Click this button to add or update the comments to an order you have selected.
- Cancel
- Click this button to cancel the selected order on behalf of a customer or to stop shipment on an order.
- Manage blocks
- Click this button to view all blocks, add a new block, resolve an existing block, or add a comment about a block for the selected order.
- Manage payments
- Click this button to update information about the payments for the order you selected.
- New return
- Click this button to provide information about a return of an order item in the order you selected.
- Payment summary
- Click this button to view a summary of the payment information associated with the order you selected.
- Order summary
- Click this button to view details about the order you selected.