Prerequisites
- Ensure that the machine on which you are installing the Multichannel Sales Center meets the hardware and operating system prerequisites.
- Ensure that you are logged in as a user with sufficient system privileges to install new software.
- Ensure that you have the following information:
- Directory on the machine where you want to install the Multichannel Sales Center.
- Fully qualified host name for the WebSphere Commerce server.
This is the same host name you would use when accessing other WebSphere Commerce tools such as Accelerator. - Port number for communication with the WebSphere Commerce server. The default port is 443.
- (optional) URL for update manager site.
This URL is used to update IBM Multichannel Sales Center for WebSphere Commerce components and can be set at any time. - Starting language for IBM Multichannel Sales Center for WebSphere Commerce. This is the language that IBM Multichannel Sales Center for WebSphere Commerce always displays when it starts.
Procedure
To install IBM Multichannel Sales Center for WebSphere Commerce from a CD:
- Insert IBM Multichannel Sales Center for WebSphere Commerce CD into the CD-ROM drive.
- Browse the CD-ROM drive and double-click setup.exe.
- Follow the prompts in the installation wizard.
After the installation completes, review IMSC_installdir\log\tsinstall.log to ensure no errors occurred during the installation.
Before you can use IBM Multichannel Sales Center for WebSphere Commerce to accomplish customer service tasks, WebSphere Commerce must be configured correctly including the following:
- A store is published.
- The store published is enabled for advanced orders.
IBM Multichannel Sales Center for WebSphere Commerce can not be used with stores using standard orders.