Tivoli Storage Manager for Windows: Administrator's Guide
The following sections describe procedures for troubleshooting device
configuration. The sections give pointers to additional information
where applicable.
You can display information about devices connected to the TSM server by
using the Device Information utility.
- From the TSM Console, expand the tree to the machine you
are configuring.
- Expand TSM Device Driver and
Reports.
- Click Device Information. This utility provides a
convenient way to find information about devices available and defined to
TSM.
The information provided by this utility is from the Windows
registry. Some of the information is put into the registry by the TSM
device driver. To receive accurate information, ensure that the device
driver is running. If the device driver is not running, the information
may be incorrect if device attachments have changed since the last time the
device driver was running.
You can display the Windows Event Log to understand the problem behind some
device errors.
- In the TSM Console, select Launch. From the
Administrative Tools window, open Event Viewer. Information
on system events is displayed.
- Under the column labeled Source, look for events that are
labeled with "AdsmScsi".
You can also use filtering to see just the events related to TSM.
From the View menu, select Filter Events..., and set the
filter to show events with event ID 11.
- Double-click on the event to get information about the date and time of
the error, and detailed information. To interpret the data bytes that
are shown in the Data field, use the appendix in Tivoli
Storage Manager Messages that discusses device I/O errors.
For TSM to access a SCSI library device, the device must be set for the
appropriate mode. The mode that TSM requires is usually called
random mode, however, terminology may vary from one device to
another. Two examples follow:
- Some library devices have front panel menus and displays that can be used
for explicit operator requests. However, if the device is set to
respond to such requests, it typically will not respond to requests made by
TSM.
- Some library devices can be placed in sequential mode, in which
volumes are automatically mounted in drives by using a sequential
approach. This mode conflicts with how TSM accesses the device.
See the documentation for the device to determine how to set it for the
appropriate TSM mode.
[ Top of Page | Previous Page | Next Page | Table of Contents | Index ]