Resolving RAS Tickets

The library provides troubleshooting information on how to resolve each Reliability, Availability, and Serviceability (RAS) ticket. Only one administrative user can resolve a RAS ticket at a time.

If your Web client session goes down while resolving a RAS ticket, you must wait 3 minutes before you can continue resolving the RAS ticket from either the Web client or the operator panel.

Users with administrative privileges can troubleshoot and resolve RAS tickets, but users with user privileges cannot.

  1. From the Tools menu, select All RAS Tickets.

    The Tools - All RAS Tickets screen appears.

  2. Identify the RAS ticket you want to resolve.
  3. NOTE: Use the Go to RAS Ticket text box at the bottom of the screen to locate a specific RAS ticket number. In addition, if there is more than one page of RAS tickets, use the Page 1 of x arrows to view the additional tickets.

     

    NOTE: Bold column headings in the table can be sorted. For example, selecting the RAS Ticket column heading will sort by ticket number.

  4. Click Resolve.

    The Ticket Resolve window appears. This window contains information on how to resolve the issue or, if technical assistance is required, how to contact technical support. The window also allows you to close the ticket.

  5. Follow the instructions listed in the Ticket Resolve window.

See also: