E-mailing the Library Snapshot

Capture the library snapshot and then e-mail it to technical support when requested. The library snapshot information will help technical support better diagnose issues with the library.

NOTE: Before you can e-mail the library snapshot, the library e-mail account must be configured. For more information about configuring the library e-mail account, see Configuring the E-mail Account.

Users with administrative privileges can capture and e-mail the library snapshot, but users with user privileges cannot.

  1. From the Tools menu, select Capture Snapshot.

    The Tools - Capture Snapshot screen appears.

  2. Select Send the file to an e-mail account.

    If the library e-mail account is not configured, an error message appears. For more information about configuring the library e-mail account, see Configuring the E-mail Account.

  3. Type an e-mail address in the Send the file to an e-mail address text box.

    NOTE: Enter only one e-mail address in the Send the file to an e-mail address text box. The library does not support e-mailing the library snapshot to more than one e-mail address.

  4. Click Apply.

    The Progress Window appears. The Progress Window contains information on the action, elapsed time, and status of the requested operation. Do one of the following:

See also: