Viewing RAS Ticket Details

The library provides detailed information about each Reliability, Availability, and Serviceability (RAS) ticket.

The RAS Ticket Details window provides the following information about each RAS ticket: ticket name, number, creation date, last occurrence, state, severity, description, and technical details. If you need technical support, the Ticket Details window also provides a link to create an online service request (SR).

NOTE: Last Occurrence indicates the last time the ticket event occurred (not when the ticket itself was opened, closed, or resolved). If the ticket event recurs, the Last Occurrence is updated.

Users with administrative privileges can view RAS ticket details, but users with user privileges cannot.

  1. From the Tools menu, select All RAS Tickets.

    The Tools - All RAS Tickets screen appears. This screen lists all the tickets in the Unopened and Open states.

  2. NOTE: To view tickets that are in the closed state, select Include Closed Tickets at the bottom of the screen.

    NOTE: By default, tickets are listed in order of Last Occurrence of each ticket event, with the most recent first. You can sort by any of the bold column headings in the table by clicking on the heading. Clicking the heading again toggles between ascending and descending order.

  3. Identify the RAS ticket you want to view.
  4. NOTE: Use the Go to RAS Ticket text box to locate a specific RAS ticket number. In addition, if there is more than one page of RAS tickets, use the Page 1 of x arrows to view the additional tickets.

  5. Click Details.

    The Ticket Details window appears.

See also: