Retrieving the QKM Server Logs

The QKM Server Logs contain information on activity that has occurred on the QKM servers. You can save the logs to a location on a computer, or e-mail the logs to a recipient.

To retrieve these logs, you must have Library Managed Encryption licensed on the library (see Applying a License Key) and be running a QKM server or servers.

NOTE: This feature is available to users with Administrator-level privileges only.

  1. From the Tools menu, select QKM Management > Retrieve QKM Logs.
  2. Select which log you want to retrieve.
  3. Select a delivery method:
  4. If you are sending the log file to a recipient, type the recipient's e-mail address into the text box.

    NOTES: If the library e-mail account is not configured, an error message appears. For more information about configuring the library e-mail account, see Configuring the E-mail Account.

    Enter only one e-mail address in the Send the log file to an e-mail account text box. The library does not support e-mailing the log file to more than one e-mail address.

  5. Click Apply.
  6. If you are downloading the file, complete the dialog boxes that appear to save the file to a location on your computer.
  7. The Progress Window appears. The Progress Window contains information on the action, elapsed time, and status of the requested operation. Do one of the following:

See also: