Troubleshooting "Library Not Ready" Messages

The web client user interface includes a header that contains the company logo, product name, and the three main navigation buttons (Home, Help, and Logout). In addition, a message in the header alerts you when the library is not ready. (No message displays in the header when the library is in a ready state.) For more information on web client user interface elements, see User Interface Elements.

The header in the web client user interface alerts you when the library is not ready. For instance, if the library door is open, the header will display the following message in yellow: Library’s door is open.

The message appears in the header under the following circumstances:

If none of the above situations apply, but the library is still not ready to operate, the header will display a "library not ready" message without additional detail. The library generates a Reliability, Availability, and Serviceability (RAS) ticket whenever the library enters a "not ready" state. The RAS ticket may provide information that can help you troubleshoot the problem. For more information, see Working With RAS Tickets. ”Library not ready” messages continue to display in the header until the issue has been resolved, and the robot has completed its calibration.

NOTE: You may not see the "library not ready" message in the web client user interface until the web browser refreshes. Similarly, even if the problem has been resolved, the "library not ready" message will not disappear from the web client user interface until the browser refreshes.

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