The library provides troubleshooting information on how to resolve each Reliability, Availability, and Serviceability (RAS) ticket. Only one administrator can resolve a RAS ticket at a time.
If your Web client session goes down while resolving a RAS ticket, you must wait 3 minutes before you can continue resolving the RAS ticket from either the Web client or the operator panel.
You need administrator privileges to troubleshoot and resolve RAS tickets.
The Tools - All RAS Tickets screen displays.
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NOTE: Use the Go to RAS Ticket text box at the bottom of the screen to locate a specific RAS ticket number. In addition, if there is more than one page of RAS tickets, use the Page 1 of x arrows to view the additional tickets. |
NOTE: Bold column headings in the table can be sorted. For example, selecting the RAS Ticket column heading will sort by ticket number. |
The Ticket Resolve window displays. This window contains information on how to resolve the issue. The window also allows you to close the ticket.
See also: