Working With RAS Tickets

The Scalar® i500 uses advanced problem detection, reporting, and notification technology to alert you of problems as soon as they occur. The library performs numerous self-tests to monitor the its temperature, voltage and currents, and standard operations. It performs these self-tests each time the library is powered on, and during normal operation when the library is idle.

If the self-test detects a problem, the library generates a Reliability, Availability, and Serviceability (RAS) ticket that identifies which component is likely causing the problem. If the problem is not severe, the library continues to provide full functionality to all unaffected partitions. RAS tickets have three priority levels:

When possible, the RAS ticket provides instructions for resolving problems. You can frequently resolve a simple problem yourself, but if the problem is complex or involves a field replaceable unit (FRU), you will be directed to contact technical support. Only qualified service technicians can service FRUs.

You can view RAS ticket information by selecting All RAS Tickets from the Tools menu. The Tools - All RAS Tickets screen lists all Unopened and Open RAS tickets. The screen also allows you to view Closed RAS tickets.

You can see when the last time the ticket event occurred by looking at Last Occurrence. This information updates any time the ticket event recurs. Last Occurrence does NOT update if you open, close, or resolve the ticket.

NOTE: You can also view RAS ticket information using the subsystem status buttons located at the bottom of the Home Page. For information about the subsystem status buttons, see Subsystem Status.

CAUTION: Be careful when clicking the Close All Tickets button. This closes all RAS tickets even if they are not resolved. It is recommended that each RAS ticket be viewed, analyzed, and closed individually.

From the Tools - All RAS Tickets screen, you can access more detailed information about each RAS ticket. For more information about viewing RAS ticket details, see Viewing RAS Ticket Details.

In addition, you can access information on how to resolve each RAS ticket from the Tools - All RAS Tickets screen. The library does not allow multiple administrators to resolve RAS tickets at the same time. For information about resolving RAS tickets, see Resolving RAS Tickets.

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