Tivoli Storage Manager for AIX: Managed System for SAN Storage Agent User's Guide


|Contacting Customer Support

|For support for this or any Tivoli product, you can contact Tivoli Customer |Support in one of the following ways: |

|Customers in the United States can also call 1-800-TIVOLI8 |(1-800-848-6548). For product numbers 5697-TS9, 5697-DRS or 5697-DPM |call 1-800-237-5511.

|International customers should consult the Web site for customer support |telephone numbers.

|You can also review the Customer Support Handbook, which is |available on our Web site at http://www.tivoli.com/support/handbook/.

|When you contact Tivoli Customer Support, be prepared to provide |identification information for your company so that support personnel can |readily assist you. Company identification information may also be |needed to access various online services available on the Web site.

|The support Web site offers extensive information, including a guide to |support services (the Customer Support Handbook); frequently asked |questions (FAQs); and documentation for all Tivoli products, including |Release Notes, Redbooks, and Whitepapers. The documentation for some |product releases is available in both PDF and HTML formats. Translated |documents are also available for some product releases.

|You can order documentation by e-mail at swdist@tivoli.com. |Please provide the publication number, part number, or order number of the |desired document. Alternatively, you can provide the document title, |version number, and date of publication.

|We are very interested in hearing about your experience with Tivoli |products and documentation. We also welcome your suggestions for |improvements. If you have comments or suggestions about our |documentation, please contact us in one of the following ways: |

|Reporting a Problem

|Please have the following information ready when you report a |problem: |


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