A key operational activity which can consume the majority of a worker's time is the documentation of contacts made with children or families. To help ensure contacts are made in a timely manner, and in line with organizational policy, CFSS includes a number of features which can be used to define compliancy.
For investigations, the objective is to quickly contact an alleged victim within X days. The timeframe is based on the Respond Within value associated with the investigation. Compliance with local policy can also be configured based on Contact Purpose (e.g. Alleged Victim Contact), Contact Type (e.g. Home Visit) and Contact Methods (e.g. Phone).
With other situations such as dealing with a child in foster care or incarcerated, there are often standards which determine how frequently contacts need to be made. In addition to the parameters mentioned above, frequency and Placement Type can be used to define compliance for other CFSS case types. For example, compliant contacts for children in foster care may require monthly face-to-face contact, while children in an adoptive placement may require weekly phone contacts with the child.