When a case worker creates a service for a client, a service delivery is created by the system and is displayed to the case worker. If the service uses product delivery processing, a product delivery is also created in the background by the system, to handle the eligibility and financial processing for the service. Any product delivery functionality that is related to the eligibility and financial processing such as financials, determinations, and evidence is automatically displayed at the service delivery level and can be viewed by a case worker in the context of that service delivery.
An administrator can enable or disable the display of the product delivery associated with the service in the case lists. To ensure that the product delivery is not returned in any search or case listing, the following product settings should be disabled: