A service can be configured to use product delivery processing to deliver the service. These types of services are a combination of the features of a standard product delivery and a standard service delivery. This allows case workers to utilize product delivery features such as, evidence management, eligibility determination and financial processing for the service along with functionality that is specific to service deliveries, such as provider selection and provider enquiries.
Services which use product delivery processing are configured in Cúram Provider Management (CPM) as service offerings. If an administrator specifies a service offering to use product delivery processing, a product must also be specified. The product that is specified must first be configured so that it is suitable to be delivered as a service.
Most configurations that relate to a standard product are also applicable to a product that is used to deliver a service. For example, case evidence, rules that determine eligibility, decision details, rate tables and financial processing can all be configured for a product that is used to deliver a service in the same manner that they are configured for a standard product delivery.
This section provides an overview of the configuration options that are specific to a product that is delivered as a service rather than as a standard product delivery. For detailed information on configuring service offerings and the different delivery types available for a service offering, see the Cúram Provider Management Guide.