Based on the results of a triage or screening, CCI provides the worker with a list of recommended community services to address the client's basic needs. Recommended services providers are displayed in a map which allows the worker to easily select the most appropriate service. A number of preselected services are initially displayed which prevents too many providers from being displayed on the map. A system property is provided to configure the number of services that are preselected. For example, if the preconfigured number is set to 10, then the first 10 services are preselected and the providers of those services are displayed on the map. On the other hand, if 10 services or less are returned then all the services are preselected. However, the user is not prevented from selecting more than 10 services.
The map displays providers specific to the agency and client location. A number of settings are provided to configure the area of the map to display initially. For example, a configuration setting is provided which allows an agency to define a central point where the map will open. By default, the map opens centered on the client's address. An additional area can be defined which dictates the north/south/east/west boundaries within which the providers should be returned. Any providers who are beyond this boundary will not be displayed on the map.
The map feature also provides a zoom level that can be configured to dictate the zoom level of the map when the results page is initially displayed. Setting the zoom level dictates whether the icons representing the providers are visible or not. A high setting will display a very large area in the map. For example, setting it at the State level will not display the provider icons. On the other hand, a low setting will display only a small number of providers on the map making it difficult for the worker to see all the providers close to the client.