The first stage in the hearing review life cycle is hearing review creation. This stage defines the decision that is being appealed, the appellant and respondent for the appeal, and the appeal details.
Like hearing appeal cases, a hearing review appeal can be created to appeal decisions on denied program applications, cases, issue cases, prior appeals, or a combination of these. Additional denied program applications, product delivery cases or issue cases can be added to the new hearing review. Adding one of these items to the hearing review means that you require this to be considered at the hearing held for the hearing review.
Each additional item that is added to the hearing review can potentially be owned by a different appellant.
Note that hearing review appeals can only be created on issue cases that have an approved resolution. For information on issue resolutions, see the Cúram Issue Management Guide.
The user then specifies the appellant for the appeal, the respondent for the appeal, and the appeal details such as the estimated level of difficulty for the appeal, the reason for the appeal, any emergency associated with the appeal, for example, threatened eviction, whether or not the appellant wishes to continue benefits for the duration of the appeal, and important dates.
The date the appeal request was received by the organization is recorded. If the hearing review is created for a program application, product delivery or prior appeal case, the date that the decision on the original application/case being appealed became effective is specified. If the hearing review is created for an issue case, the date that the resolution for the issue case was approved is recorded.
The user has the option of sending a receipt notice to the appellant. The receipt notice acknowledges that the appeal has been created. If there are multiple appeal requests for the appeal, i.e., if multiple cases have been added to the appeal, the user can generate a single appeal notice that acknowledges receipt of all the appeal requests. This notification is sent to each appellant on the hearing review.