If the level of user involvement for the audit plan is set to either 'Provide Feedback' or 'Provide Feedback When Focus Area Not Satisfied', then the case owner and supervisor will each receive a task indicating that an audit has taken place on their case. The task allows each user to view the findings for the case audit, view the findings for each associated focus area(s) and to provide feedback.
Once feedback has been provided and has been indicated as being complete, the task is automatically closed. Deadline management ensures that if a user cannot complete feedback themselves, then their supervisor will be notified. The supervisor can then resolve the outstanding issues by entering feedback, or manually closing the task.