Cases that are approved can be activated using batch processing or manually by a case worker.
The Determine Product Delivery Eligibility batch process activates product delivery cases when the system is offline, i.e., after office hours, so that it does not interfere with normal business. This batch process determines eligibility for all product delivery cases with an "approved" status, and activates any cases which are eligible. All cases found to be ineligible will be closed if the organization has configured the application to automatically close cases that are ineligible, otherwise the cases are activated with an ineligible decision and any further updates to evidence can result in reassessment and a potentially eligible decision. An agency may configure the system to automatically close ineligible cases through the use of an application property in the administration application. For more information on this property, see the Cúram Integrated Case Management Configuration Guide. For detailed information on batch processes, see the Cúram System Configuration Guide.
Alternatively, a single product delivery case can be activated manually by a case worker. When activating the product delivery case, eligibility is determined and the case is activated for payment provided it is eligible. If ineligible, and the system has been configured to close all ineligible cases, the product delivery case is closed; otherwise the product delivery case is activated with an ineligible decision and remains open. Manual activation provides support for front office payments, e.g., to provide emergency assistance to persons in need. Once a product delivery case is 'active', benefits for that case can be delivered.
If a case is accidentally activated, it can be suspended and then unsuspended which will cause its status to return to "open", thereby preventing any payments being issued. Payments will only be issued again after the case is approved and activated.