The product delivery case within the application determines eligibility for the benefits that best meet the needs of families and delivers those benefits accordingly.
The creation of a product delivery case follows on from a client's initial contact with the agency during which time the client's needs are assessed. Based on assessment results, the client is found potentially eligible for a range of benefits and one or more product delivery cases are created in order to determine real eligibility for these benefits.
Eligibility and entitlement processing results in a determination that spans the lifetime of a case (and as mentioned above, a determination can span the lifetime of a client). Within the determination are one or more decisions, each one defining the client's eligibility and entitlement for one or more components within a benefit. Financial schedules are created from any decisions that indicate eligibility and entitlement for benefits. The Cúram Financial Manager creates instructions which in turn get processed into financial instruments.
For example, a client who has recently become unemployed initiates contact with the agency. This contact leads to a screening which shows that the client is potentially eligible for unemployment benefits for a set number of weeks since becoming unemployed. An unemployment product delivery case is created to capture more data about the client. This starts a chain of events which includes gathering evidence about the person's job loss, determining if the person is eligible for unemployment benefits, and delivering those benefits accordingly.
Over the lifetime of a product delivery case, real world data can continue to be captured, the impact of which can result in a new determination which reflects the eligibility and entitlement of client's most up-to-date information. The product delivery life cycle is described in detail in Delivering Benefits to Clients through Product Delivery Cases.