When deciding on providers, it is also important for a case worker to consider their credentials in order to evaluate their standard. To assist case workers, the system automatically keeps a record of important provider information. This information can be used by case workers to reach a decision about whether a particular provider is suitable to meet the needs of a client. The following information is available:
- Licenses, accreditations, other services that the provider
provides, and provider service centers.
- Details of a provider's staff members can be accessed by case
workers. Background check information is also available so that case
workers can ensure that they do not select a provider who, for
example, have staff members with criminal convictions recorded
against them.
- Incidents recorded against a provider are displayed. For
example, a case worker looking for an appropriate child care
provider would not select a provider that has bullying incidents
recorded against it. For more information on incidents, see the
Cúram Participant Guide.
- Investigations that are recorded against providers are
displayed. For example, a case worker may not wish to select a
provider who has, for example, a number of licensing violations
recorded on the system. For more information on investigations, see
Investigations.