After collecting sufficient information, the user can close an incident, specifying a closure reason. Closure reasons are based on the incident findings, such as Substantiated, Withdrawn or Referred for Investigation. An incident can also lead to an investigation against the provider based on the findings.
An example: John Smith is a warden working in a men's detention facility. He is accused of bullying an inmate in the facility. The facility manager creates a suspected abuse incident for John Smith and the inmate, recording the details of the allegation, including the time, location and a description of the alleged incident of bullying. After a number of interviews with other inmates and wardens, the facility manager discovers that the inmate has a history of making false claims against wardens and is in fact lying about the alleged bullying incident. Based on this conclusion, the facility manager closes the incident with a closure reason 'Unsubstantiated'.
For more detailed information on Incidents, please refer to the Curam Participant Guide .