Incidents are any negative or detrimental interactions that occur between individuals associated with the organization. The recording of incidents against a provider allows an organization to monitor the wellbeing of its clients, and can also give an indication of the provider's efficiency in managing the facility. From a CPM point of view, an incident can be recorded against a provider when either the provider or the provider member is involved, or when the incident occurred in the provider's facility.
Incidents can occur between