To login to the citizen account the citizen selects to Login on the IBM Cúram Universal Access home page. The citizen is asked to specify a user name and password and then selects the Next button.
The next page displayed when the user selects the Login button depends on whether the citizen is linked to a participant in Cúram and whether second level authentication is enabled in UA administration. Second level authentication means that the citizen will be asked to provide additional personal information before they are fully logged in, for example, date of birth, social security number(SSN). UA allows an administrator to define one or more pieces of data that the citizen must provide. If second level authentication has not been defined the citizen is brought to the Citizen Account home page. If second level authentication has been defined and an administrator has specified that date of birth and SSN must be specified by a citizen before they can login, then a page will be displayed prompting the citizen to enter their date of birth and SSN.
If the citizen is not linked to a participant in Cúram, second level authentication is not applicable and the citizen is brought to the account home page if the user name and password passes authentication.
A forgotten password and rest password capability is also provided. If a citizen has forgotten the password, a new password can be requested. If the citizen has an email address recorded on the system, an email is sent with a new password. If the citizen does not have an email address, the secret/question answer can be used to reset the password. A citizen can also reset their password once they have successfully logged into the citizen account.
For more information on configuring second level authentication, see the Cúram Universal Access Configuration Guide.