The My Messages section of the home page displays messages which aim to predict why the citizen has logged in, for example, a message can be displayed which informs a citizen of when their next benefit payment is due or a message can be displayed which informs a citizen what their last payment amount was. Messages can be displayed which relate to meetings a citizen has been invited to, activities which have been scheduled for a client, applications acknowledgements and so on. Messages from remote systems can also be displayed by using web services to transmit the messages. This section describes the characteristics of these messages.