System Messages can also be displayed. System messages can be used when an agency wants to send a message to all citizens who have a citizen account. For example, if an agency wants to alert all users that the system is going to be down on a particular day. System messages can be configured in UA administration. An effective date can be defined for a system message which dictates when the message will appear in the citizen account. An expiry date can also be specified which dictates when the system message will be removed from the citizen account.