On starting the life event script, the citizen is presented with a guided set of questions (IEG) based on the life event selected. The question script is defined in UA life event administration when configuring a life event. When the details of the life event have been captured, a citizen will, if configured for the selected life event, be given the option to select the agencies they want the life event information to be sent to. This constitutes the citizens consent to send information to the selected agencies. The life event can be transmitted to a remote system via a web service and/or to the relevant case owners on a Cúram system via the evidence broker. The case owner will decide whether or not to apply them to the citizen's case. Note: a citizen does not have to have a case on the system to submit a life event, but the information submitted will therefore not be transmitted to a case owner. Instead it is stored internally and it will be up to the agency to decide what to do with this information.
The citizen is also provided with a list of community services and government programs (as per Triage) based on the life event submitted. This will enable the citizen to refer themselves for community services or to screen and/or apply for additional benefits. For example, if the client is already in receipt of Food Assistance and loses his job, he could apply for Unemployment Insurance Benefits. In order to display community services and programs a rule set must be associated with the life event in administration which will identify the services and programs to display to the citizen. An alternative configurable results page can also be displayed depending on the rule set defined for the life event. For more information see see the IBM Cúram Universal Access Configuration Guide.