Product Configuration

An agency must decide what products to offer its clients, and must create a Product in their application.

There are several details that must be configured for a product (for details, see the How to Build a Product guide). Some important configuration items highlighted here are:

• the types of evidence available on integrated cases and product delivery cases;
• the types of input data that can affect eligibility and entitlement calculations;
• the business rules for how to calculate eligibility and entitlement to the product (and explanations), based on input data; and
• how the product's lifetime divides up into different "product periods", with different business rules for legislation changes.

Once a product has been set up in the application, case workers are able to create individual product delivery cases and progress those cases through a case life cycle, including eligibility and entitlement processing. For more details on the case life cycle, see the Cúram Integrated Case Management Guide.