An agency decides to offer a new product to provide financial
assistance to lone parents (the "Lone Parent" Benefit).
The
business rules for the product dictate that eligibility decisions are
based on a number of criteria, including:
- the age of the child;
- evidence that the child normally resides with the parent, and that
the parent has no live-in partner; and
- a means test, of the family's income.
Product-design users in the agency design a new product
configuration, which includes:
- New types of evidence for personal circumstances details pertinent
to the Lone Parent Benefit product (relationships from the claimant to
their child or children), living arrangements, employments and
incomes, etc.);
- Eligibility/Entitlement/Explanation rules that calculate based on
the parent's living arrangements and their child or children's ages;
and
- Rule Object data configurations that allow the personal details of
the parent and child, and the new types of evidence, to be made
available to CER for rules processing.
The product-design users notify the agency's case workers that
the new product is now available for use in the creation of product
delivery cases to deliver benefits.