HCR Case Appeals Configuration

Customers who are licensed for the Cúram Appeals module can install Cúram Appeals to sit alongside HCR. When installed, the following configuration should be applied:

• Set the 'appealable' indicator to true on all of the HCR case types.
• Create a new Appeals process to match what is described in the latest federal rules. It is recommended to set up the appeals process as follows:
  1. Stage 1 = 'Any'
     • The HCR Evidentiary Hearing, which is normally the first stage in the process, maps to the Cúram Hearing type. However, it is possible that the HHS Appeal (which maps to a Hearing Review) can happen first, so to support this, the type for stage 1 should be 'Any'.
  2. Stage 2 = 'Hearing Review'
     • As above, this maps to the HHS Appeal as described in the federal rules
  3. Stage 3 = 'Judicial Review'
     • A match for the Judicial Review as described in the federal rules

Once these settings have been applied, caseworkers can appeal any denied application or product delivery case, regardless of its status. For more details on the functionality available for Cúram Appeals, please read the Cúram Appeals Guide.