In order to capture evidence types at the case level, each evidence type must first be configured, then activated, and associated with a case type. Associating an evidence type with a case type allows that evidence type to be captured at the case level for any cases that are based on that case type.
When an evidence type is configured to be captured on an integrated case type, that evidence can be captured on any integrated case of that type and is also accessible from the product deliveries within the integrated case.
The application allows administrators to configure both dynamic and/or non dynamic evidence types.
Administrators can also design and link rules that determine eligibility and entitlement to the evidence types during rules definition and assignment. For more information, see Defining Rules and Assigning Them to Products.