The most important part of achieving positive outcomes for a client is the identification and scheduling of activities to address their needs. Activities may be paid for by the agency, for example a Counselling service, or clients may be referred to external providers for a service which can help them but are not paid for by the agency, for example a referral for Alcoholics Anonymous sessions. Activities can also be scheduled which may help a client improve their health or integrate better with society, for example a case worker may create actions to take daily exercise or to join a basket ball team.
The following section outlines how the different types of activities can be scheduled and the information that is recorded when scheduling them.