Products are configured in order for case workers to create and deliver product delivery cases to address the needs of clients. A product can be a benefit that an agency provides to clients, a liability that the agency bills to clients or businesses, or a payment correction that is used to correct over and underpayments issued to clients.
Benefits are used to provide subsidies to eligible participants in the form of monetary payments. For example, a cash assistance product provides monetary payments to families in need. Liabilities are used to bill and receive payments from liable participants. In addition to liability and benefit products, payment corrections are also configured as products as part of the application administration.
A dynamic product wizard is provided that allows administrators to easily configure benefit and liability products. Each step in the wizard represents an important category of information that is configured for each product.